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Reset/Remove Device Passcode

Action compatibility

This action is compatible with 

Device level passcode reset

   
OSSetupCompatible
Android Enterprisew/o Device Owner

only < Android 6.x

Android Enterprisew/ Device Owner

Yes

Android Enterprisew/ Work profile

No

Android Enterprisew/ Kiosk mode

Yes

iOS/iPadOS devicesw/o user enrollment

Yes

iOS/iPadOS devicesw/ user Enrollment

No

MacOSn/a

No

Android Open Source Project (AOSP)n/a

Yes

Android enterprise work profile passcode reset

OS and SetupCompatible
Android Enterprise

only > Android 8.x

Required Permission

Action Area:image.png
Required Permission:
  • Helpdesk Permissions
    • Device Permissions
      • Reset/Remove Device Passcode

The user requires permission with (any device) or matching the device's Operating System and/or Configuration. See My Access - Page for more information

Action Description

Passcode resets or removals come in many different forms and depend highly on the device's operating system and version, and also on the enrolment method used. 

When to use this action?

The main purpose is the removal of the device's PIN code if the user forgot it.