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1. Prerequisites
The introduction page is a great place to get started to install EndpointOps for your organization. Instructions are segregated into bite-sized pages.
2. Configuration
The following pages provide guidance on the initial setup and how administration and granular role assignment are achieved.
3. Helpdesk Role
The helpdesk role enables helpdesk supporters convenient access to user account and device information in 1:1 support situations. After searching for account or device information (like username or device serial number), EndpointOps will request various accoun...
4. Release notes and known issues
Azure setup
The next couple of pages provide detailed instructions on how to create the required configurations and settings to get EndpointOps up and running for your organization.
Device Support Actions
Release Notes
Learn more about the latest improvements and added features of EndpointOps.
User Support Actions
Introduction
What is EndpointOps? EndpointOps is a SaaS (Software as a Service) application that builds on top of Microsoft's UEM (Unified Endpoint Management) solution called Intune. Like many other MDM solutions available, Intune is cloud-based and brings a rich feature...
Create a new Azure app registration
The next couple of steps require your account to have one of the following Azure roles: Application Administrator, Application Developer, Cloud Application Administrator, Hybrid Identity Administrator, or Global Administrator. Navigate to https://portal.azu...
Collect app registration information
Please take notes for the following values: Application (client) ID Directory (tenant) ID Your organization will need to submit this and other information to Mirific GmbH to finalize the service configuration.
Upload a certificate or create a client secret
EndpointOps supports both certificates and client secrets. Certificates can be created on your side and provided to Mirific over a secure channel or generated on the Mirific side and sent to you in an encrypted way. Alternatively, client secrets can be create...
Grant API permissions
EndpointOps requires several API permissions to become operational. Failure to provide the necessary permissions will cause noticeable issues and limitations for EndpointOps. Navigate to API permissions Click on Add a permission Add all permissions with ...
Initial access configuration
Permissions and permission assignments will be configurable directly in EndpointOps once the instance is available. In this step, we grant EndpointOps admin-level access to the user performing the initial setup. Navigate to App roles from the left navigati...
Transmit app registration information
That was it! Your notes should look similar to the image below. Please ensure all information is filled and correct and submit the registration information. Please reach out to info@mirific.ch to define secure means to transfer the client secret/certificate...
Finalize authentication settings
Navigate to Authentication in the left navigation Enable the option ID tokens (used for implicit and hybrid flows) Click on the Save button at the bottom of the page
Sync Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permissions Sync Device The user requires permission with (any device) or matching the device's Operating System and/or Configuration. See...
Retire Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permissions Retire Device The user requires permission with (any device) or matching the device's Operating System and/or Configuration. S...
Delete Azure device registration
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permissions Delete Azure Device The user requires permission with (any device) or matching the device's Operating System and/or Configurat...
Remote actions overview
EndpointOps supports various Azure/Entra and Intune capabilities in an easy-to-access interface. After executing a search in the helpdesk role, the "Show actions" button can be found below the devices. The actions available depend on the device's setup (MDM...
Wipe Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permission Wipe Device The user requires permission with (any device) or matching the device's Operating System and/or Configuration. See ...
Reset/Remove Device Passcode
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permissions Reset/Remove Device Passcode The user requires permission with (any device) or matching the device's Operating System and/or C...
Change Device Ownership
Required Permission Action Area: Required Permission: Helpdesk Permissions Device Permissions Change Device Ownership to Personal or Change Device Ownership to Company The user requires permission with (any device) or m...
Helpdesk Interface overview
The helpdesk role provides helpdesk supporters with a convenient overview of the (1) account's and (2) the device's health. The health states are a summary of any anomalies EndpointOps could identify. This is the first and most important metric to understand a...
End User Scopes
An End User Scope is a collection of users that allows EndpointOps the assignment of granular permissions by segregating different user pools. It's best practice to match end user scopes with the support organization set up of your company. E.g.: If a singl...
Admin Scopes
An Admin Scope is a collection of administrators and allows granular permission assignment by segregating different user and admin pools. It's best practice to match admin groups with the support organization in your company: If your company has a global or...
Role Assignment
Once End User Scopes and Admin Scopes are configured, you can use these entities to assign permissions and allow Admins to perform activities against users. Required Permissions Role Assignments are created and managed by EndpointOps Administrators. App r...
Device Health Information
Action compatibility This functionality is compatible with all MDM, MAM, and Azure device registration Required Permission Action Area: Required Permission: n/a Functionality Description When searching for devices or users in the Helpdesk ...