3. Helpdesk Role
The helpdesk role enables helpdesk supporters convenient access to user account and device information in 1:1 support situations. After searching for account or device information (like username or device serial number), EndpointOps will request various account and device information from AzureAD/Microsoft Entra and Intune and run various health checks. The interface will then display the health summary or suggestions based on the information retrieved and allow performing remote actions using AzureAD/Microsoft Entra and/or Intune for troubleshooting or operational service request-based tickets.
Helpdesk Interface overview
The helpdesk role provides helpdesk supporters with a convenient overview of the (1) account's an...
Device Health Information
Action compatibility This functionality is compatible with all MDM, MAM, and Azure device regist...
Device Support Actions
Remote actions overview
EndpointOps supports various Azure/Entra and Intune capabilities in an easy-to-access interface. ...
Sync Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Retire Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Delete Azure device registration
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Wipe Managed Device
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Reset/Remove Device Passcode
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Change Device Ownership
Required Permission Action Area: Required Permission: Helpdesk Permissions Devi...
Managed Apps Sign-out
Action compatibility This action is compatible with all devices having at least one MAM (Managed...
Get Local Admin Password
Action compatibility This action is compatible with Intune-managed Windows 10 and Windows 11 dev...
User Support Actions
User Password Reset
Action compatibility This action is compatible with Azure AD accounts but cannot be used against...
Create TAP for user
Action compatibility This action is compatible with all Azure AD accounts except B2B and OnPremi...
Delete existing TAP
Action compatibility This action is compatible with all Azure AD accounts having a TAP authentic...
Add Phone MFA method
Action compatibility This action is compatible with all Azure AD accounts except B2B and OnPremi...
Delete Phone MFA method
Action compatibility This action is compatible with all Azure AD accounts with an existing Phone...
My Access - Page
The My Access Page is available to all users after signing in and helps EndpointOps users underst...